Privacy Policy

JS Export & Import (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you interact with our services, including use of our website(s), Zoho Commerce, and Razorpay payment gateway

1. Information We Collect
We may collect the following types of personal information when you interact with us:
● Identity information: Name, business name, GSTIN (if applicable), address
● Contact details: Email address, phone number
● Payment & transaction data: Payment method, transaction amount, payment status, order details
● Shipping & delivery data: Shipping address, delivery status
● Technical & usage information: IP address, browser type, operating system, pages viewed, how you use the site
● KYC & regulatory data (if needed): Bank details, documents as required by payment processor or law

2. How We Use Your Information
We use the information we collect for purposes including but not limited to:
● Processing your orders, payments, shipments
● Communicating with you: order confirmations, shipping updates, customer support
● Verifying identity and preventing fraud
● Complying with legal, tax, and regulatory requirements
● Improving our products, services, website experience
● Marketing and promotional communications (if you opt in)

3. Disclosure and Sharing of Information
We may share personal information:
● With service providers we engage to fulfil services (payment gateways like Razorpay, shipping/courier partners, IT, hosting, support)
● With regulatory authorities, government agencies or courts if required by law or to protect rights
● With trusted third parties for analytics and improvement, in anonymized/aggregated form
● With Razorpay / payment processor strictly as needed to process payments

4. Storage, Security & Retention
● We take industry-standard and reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration or destruction.
● We retain personal information only as long as needed for the purposes described in this policy and/or as required by applicable law. Once no longer needed, we securely dispose or anonymize the data.

5. Your Rights
Depending on your jurisdiction, you may have rights such as:
● Accessing your personal data
● Correcting or updating incorrect or outdated information
● Requesting deletion of your data, subject to legal obligations
● Withdrawing consent for certain uses (e.g. marketing emails)
If you wish to exercise any rights, please contact us (see below).

6. Cookies and Tracking Technologies
● We may use cookies or similar technologies to collect usage data to improve our website functionality
● You may disable cookies via your browser settings; some features might be impacted if you do so

7. Refunds, Shipping & Cancellation Data Use
● We may use shipping and refund/cancellation information to verify transactions, resolve disputes, process refunds, and maintain a high standard of service
● Shipping address and status may be shared with courier services for delivery purposes

8. Changes to Privacy Policy

 We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with the effective date. Your continued use of our services after changes will indicate your acceptance of the new policy.

9. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, you can contact us:

10. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in [City, State, India].